Buyer Policy
1. Understanding Juvofy's Role as a Marketplace
Juvofy provides a platform for buyers to discover and purchase directly from creators worldwide. It’s important to note that Juvofy is not part of the transaction itself. By shopping on Juvofy, you understand that:
- You are buying directly from individual sellers, not Juvofy.
- Juvofy does not pre-screen items or guarantee any content posted by sellers (e.g., product descriptions, images, or shop policies).
- Each seller manages their own processing times and shop policies.
- As part of our community, you can report any item or shop that violates Juvofy's policies. Reports are confidential.
2. Communicating with Other Juvofy Members
Messages
You can use the creator's contact information to communicate directly with sellers or other members. This is a great way to ask questions about items or orders. However, Messages may not be used for:
- Sending spam or unsolicited promotions.
- Harassing, abusing, or discriminating against others.
- Sharing personal or financial information to arrange off-platform transactions.
- Interfering with other members' transactions or businesses.
Always exercise caution when sharing personal information necessary to complete a transaction.
Interference
Interfering with another member's business is strictly prohibited. Examples include:
- Posting publicly to harm another seller's reputation.
- Purchasing solely to leave negative reviews.
Harassment and Discrimination
Harassment or discriminatory behavior through the creator's contact information is not allowed. If you encounter such behavior, please report it immediately.
3. Purchasing an Item on Juvofy
When buying from a shop on Juvofy, you are supporting an independent creator. By making a purchase, you agree to:
- Review the item description and shop policies before buying.
- Submit payment for purchased items.
Juvofy supports secure payment options to facilitate transactions. Payments may be processed through Juvofy Payments or third-party services like Klarna, Apple Pay, or Google Pay. By using these services, you agree to their terms.
To ensure a safe marketplace, all transactions must be completed through Juvofy's checkout system. Off-platform transactions are not eligible for our buyer protection services.
4. Leaving a Review of an Item
Reviews help build trust within the Juvofy community. You can leave a review with a one-to-five-star rating, photos, or videos within 100 days of the item's delivery or download.
Reviews must adhere to our content policies and avoid:
- Hateful, obscene, or deceptive language.
- Complaints unrelated to the seller's control.
- False reviews to manipulate ratings.
Sellers can respond to reviews, provided their responses comply with Juvofy's policies.
5. Reporting a Problem with an Order or Returning an Item
Although Juvofy is not part of the transaction, we provide tools to address order issues, such as items not matching the description.
Steps to Resolve Issues
- Contact the seller directly via their contact information. Allow them 48 hours to address your concern.
- If unresolved, you can file a claim through Juvofy's resolution system.
Refunds or returns are subject to the seller's policies, except where required by law (e.g., EU or UK cooling-off periods).
Purchase Protection
Juvofy supports buyers by ensuring items:
- Arrive as described.
- Match the description provided.
If these expectations are not met, Juvofy may provide a full or partial refund. Abuse of this program may result in exclusion from Juvofy's buyer protection services.
Seller Policy
Thank you for your interest in becoming a seller on Juvofy, a marketplace tailored for selling digital goods. This document outlines the policies, expectations, and processes that ensure a smooth experience for sellers and buyers alike. Please read this seller policy thoroughly to understand your responsibilities, fees, and rights on Juvofy.
1. Fees and Payment Processing
Juvofy is committed to maintaining transparency regarding fees and payment processes for sellers. Below are the details of the costs associated with using our platform:
- Commission Fee: Juvofy charges a 20% Flat Fee on every successful sale. This fee helps sustain the platform and provides essential tools for sellers.
- Payment Processing Fee: A 2.9% + $0.30 fee applies to all sales, covering secure payment gateway costs (e.g., Apple Pay, Google Pay).
- No Hidden Fees: The fees listed above are the only deductions applied.
2. Seller Responsibilities
To ensure a positive experience for buyers and compliance with Juvofy's guidelines, sellers must adhere to the following responsibilities:
- Accurate Product Listings: Ensure that your digital goods are described accurately with clear titles, detailed descriptions, and proper categorization. Use high-quality images or previews if applicable.
- Customer Communication: Provide valid contact information as part of your seller profile and respond promptly to buyer inquiries, refund requests, or product issues.
- Refunds: Manage refunds in a timely manner according to your shop policies in cases of customer dissatisfaction or technical issues.
- Compliance with Laws: Ensure that your digital goods comply with intellectual property laws, licensing requirements, and other applicable regulations.
3. Sales Tax Responsibilities
Sellers are responsible for understanding and fulfilling their sales tax obligations as required by local or international laws. This includes calculating, collecting, and remitting applicable taxes.
While Juvofy may offer tools to assist with tax compliance, the responsibility for accurate tax handling remains with the seller.
4. Intellectual Property and Content Policy
Juvofy values the protection of intellectual property rights. Sellers must only upload and sell products they have created or have the right to distribute. Any infringement of copyrights, trademarks, or other intellectual property rights may result in removal of the content and suspension or termination of the seller's account.
- Ensure that all digital goods are original or properly licensed for distribution.
- Avoid using misleading titles, descriptions, or metadata that could infringe on another party's rights.
5. Payments and Payout Schedule
Juvofy facilitates secure payment processing via gateways like Apple Pay and Google Pay. Payouts are issued on a regular schedule (e.g., weekly or bi-weekly) after deducting applicable fees.
Sellers must provide accurate bank or payment account information to receive payouts and ensure that their payment details remain up-to-date.
6. Violation of Policies
To maintain a fair marketplace, sellers must adhere to Juvofy's policies. Violations may result in:
- Warnings from Juvofy.
- Temporary or permanent suspension of the seller's account.
- Removal of listings that violate guidelines.
7. Conclusion
Selling digital goods on Juvofy offers an opportunity to reach a global audience with ease and transparency. By following these policies and fulfilling your responsibilities, you can build a successful presence on the platform while contributing to a vibrant, trustworthy marketplace.
Terms of Use Policy
Welcome to Juvofy. Please read these Terms of Use carefully before using our Service, as they contain important information about your rights and obligations.
Interpretation and Definitions
Interpretation
Words with capitalized initial letters have specific meanings outlined below. These definitions apply uniformly, whether used in singular or plural form.
Definitions
For the purposes of these Terms and Conditions:
- Affiliate: An entity that controls, is controlled by, or is under common control with a party.
- Country: Refers to Maryland, United States.
- Company: Refers to Juvofy, also referred to as "We," "Us," or "Our."
- Device: Any tool capable of accessing the Service, such as a computer, smartphone, or tablet.
- Service: Refers to the Juvofy Website and any associated features or functionalities.
- Website: Refers to Juvofy, accessible at https://www.juvofy.com.
- You: The individual accessing or using the Service, or the company or legal entity on whose behalf the individual is using the Service.
Acknowledgment
These Terms and Conditions outline the agreement between You and Juvofy regarding your use of the Service. By accessing or using the Service, You accept and agree to be bound by these Terms. If you do not agree, you may not use the Service.
Links to Other Websites
Our Service may include links to third-party websites or services that Juvofy does not own or control. We are not responsible for the content, policies, or practices of these third-party websites. You access them at your own risk, and we encourage you to review their terms and conditions.
Termination
Juvofy reserves the right to terminate or suspend Your access to the Service immediately, without prior notice, for any reason, including violations of these Terms. Upon termination, your right to use the Service will cease immediately.
Limitation of Liability
To the fullest extent permitted by law, Juvofy and its suppliers shall not be held liable for any indirect, incidental, or consequential damages. The total liability of Juvofy for any claim arising from the use of the Service is limited to the amount You have paid through the Service.
"AS IS" and "AS AVAILABLE" Disclaimer
The Service is provided to You "AS IS" and "AS AVAILABLE," with all faults and defects. Juvofy makes no warranties of any kind, including implied warranties of merchantability or fitness for a particular purpose. You use the Service at your own risk.
Governing Law
These Terms and Your use of the Service are governed by the laws of the Country, excluding conflict of law rules. Any disputes arising under these Terms shall be resolved in the courts located within Maryland, United States.
Amendments to Terms
Juvofy reserves the right to modify these Terms at any time. Changes will be communicated via the Website or through other reasonable means. Continued use of the Service following updates constitutes acceptance of the new Terms.
Contact Us
If you have questions or concerns about these Terms, please contact us at support@juvofy.com.
Return and Refund Policy
Last updated: October 21, 2024
Thank you for shopping at Juvofy. We value your trust in our platform and strive to provide a seamless shopping experience. If, for any reason, You are not entirely satisfied with a purchase, this policy outlines the terms and conditions for returns and refunds.
The guidelines below apply to any digital products You purchase through our platform.
Your Order Cancellation Rights
You have the right to cancel Your order within 14 days without providing a reason. This right applies to unused or unopened digital goods that have not been downloaded or accessed.
The deadline for cancellation is 14 days from the date You receive the product or the date a third party, authorized by You and not the carrier, takes possession of the product.
Conditions for Returns
To ensure eligibility for a return, the following conditions must be met:
- The digital product was purchased within the last 14 days.
- You must provide valid proof of purchase, such as an invoice or receipt.
Note: Products must not have been accessed or downloaded to qualify for returns.
Non-returnable Goods
Certain digital goods are ineligible for returns. These include:
- Digital products that have been downloaded or accessed.
- Custom-made or personalized digital products tailored to your specifications.
- Products that are part of a bundled offer and have already been partially or fully accessed.
Returning Goods
If you need to return a product, it is your responsibility to cover the cost and assume the risk of returning the product to the seller. Ensure that you use a reliable and verifiable method to complete the return process.
Refunds
Refunds for digital goods are processed as follows:
- Sellers are responsible for processing refunds, whether for discounted or full-price items.
- Refund requests must include proof of purchase and a clear explanation of the issue.
- Refunds will be issued through the original payment method used during purchase.
No Exchanges
Digital products cannot be exchanged for other products or versions. Please ensure that You review all product details before making a purchase.
Contact Us
If you have questions about returns or refunds, please contact the seller directly using the contact information displayed below their product listing on Juvofy.
For further clarification, you can visit our Terms of Use page or reach out to us at support@juvofy.com.
Privacy Policy
Last updated: October 21, 2024
At Juvofy, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information while you use our website and services.
Do You Use Tracking and/or Analytics Tools?
No, we do not use tracking or analytics tools such as Google Analytics or any other third-party tracking services. Your browsing activities on our platform remain private and secure.
Do You Send Emails to Users?
Yes, we send emails to users for various purposes, including account updates, transactional emails, and promotional content. Users can choose to opt in to receive promotional emails and may unsubscribe at any time.
Do You Show Ads?
Yes, advertisements are displayed on our platform to enhance the user experience and support our services. These ads may come from third-party providers who comply with relevant privacy standards.
Can Users Pay for Products or Services?
Yes, users can securely purchase products and services through our website. Payment processing is handled via trusted third-party payment processors that comply with industry-standard security measures.
Do You Use Remarketing Services?
Yes, we use remarketing services to advertise our platform and services to previous visitors. This helps us reach a broader audience and provide relevant promotional content.
Compliance with Privacy Regulations
Juvofy is committed to complying with all applicable privacy regulations, ensuring transparency and user rights are upheld.
CCPA + CPRA Compliance
We fully comply with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These laws provide California residents with specific rights regarding their personal data, including the right to access, delete, and opt out of data sales.
GDPR Compliance
As part of our global commitment, we adhere to the General Data Protection Regulation (GDPR). European Union residents have rights such as access, rectification, erasure, data portability, and the right to object to data processing.
CalOPPA Compliance
In accordance with the California Online Privacy Protection Act (CalOPPA), we provide clear and accessible information about our data practices and offer users the ability to update their privacy preferences.
Do You Collect Information from Children Under 13?
No, we do not knowingly collect any personal information from children under the age of 13, in compliance with the Children's Online Privacy Protection Act (COPPA). If we discover that a child under 13 has provided personal data, we will take immediate steps to delete it.
Data Security
We implement robust technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures are regularly reviewed and updated to meet the latest standards.
Contact Us
If you have any questions or concerns about this Privacy Policy, please feel free to reach out:
- By email: support@juvofy.com