How to Handle Customers & Boost Sales (Without Being Pushy)

Why Customer Interactions Make or Break Sales

68% of buyers trust sellers more after a positive pre-purchase interaction. Here’s how to nail it:

Acknowledge Quickly: "Thanks for reaching out about my resume template!"
Answer Clearly: "Yes, it works with both Word and Google Docs."
Add Value: "Here’s a free guide on ATS optimization that pairs well with it."
Activate Gently: "Let me know if you’d like me to send the download link!"

Do: "Many customers say it saves them 10+ hours of design work. Here’s what recent buyers said:" [insert screenshot of reviews]

Don’t: "Yes, it’s cheap for what you get."

Do: Send 1-2 additional mockups + a 30-second loom video walkthrough

Don’t: "Everything’s in the listing photos."

Include a PS in every response: "PS - This template pairs perfectly with my cover letter guide (bundle saves 20%)"
After solving an issue: "So glad that helped! Would you like me to send the files now?"
For hesitant buyers: "Happy to extend the 15% launch discount just for you today."